Senior Service Advisor/Assistant Manager

Assistant Service manager/Senior Service Advisor

Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.

About the role…

We are excited to be recruiting for Assistant Service Manager/Senior Service Advisor. This is an unrivalled opportunity to join one of the UK's fastest growing motor groups.

You will be responsible for ensuring that the aftersales department achieves target objectives. If you have a passion for working in a busy high-pressured environment, then what are you waiting for…Apply today!

As a Assistant Service Manager you will be a valued team member committed to delivering and providing all customers with a level of service which will achieve the highest level of customer satisfaction. All whilst contributing towards making Stoneacre the Number One Motor Group.

Do we have your interest…?

Here at Stoneacre we are committed to creating a diverse and inclusive workplace. It is our ambition to make Stoneacre the best place to work because we recognise that it is our people who make Stoneacre a success. So, what is in it for you?

• Industry leading competitive salary
• A range of training and development programmes
• Industry leading career progression opportunities
• Contributory workplace pension scheme
• Uniform provided
• Long service reward
• Customer introduced reward
• Employee discounts
• Access to discounts on retailers, restaurants, holidays and much more
• Wellness programme
• Free parking

An average day as a Assistant Service Manager

• Manage all customer communications and interactions on behalf of the dealership
• Identify service needs and requirements of the customer.
• You will seek to improve all aspects of quality and minimise customer complaints, dissatisfaction and defection.
• You will develop all members of staff to achieve the highest levels of performance in order to ensure a. & b. above.
• You will be able to establish the levels of staff required to achieve the established organisational targets and objectives.
• You will recruit and train Service Department staff, subject to authority delegated to line Managers.
• You will recruit the agreed number of apprentices and trainees. Ensure that training and development processes are fully maintained so that future productive personnel requirements are satisfied. Ensure that training standards are fully maintained so that future manpower requirements are covered.

About you…

• You will have technical skills, knowledge and experience of the retail motor industry.
• Have skills in applying and using knowledge in a management position.
• Have the ability to organise clerical work, administration, control systems and financial resources.
• Have leadership and coaching attributes.
• You will have the relevant and up-to-date knowledge of vehicle design, manufacture, consumer and vehicle legislation, industry and trade practices.
• You will have technical, Professional and Engineering qualifications.
• You will have experience and knowledge of modern business methods and financial control. Skills in using this knowledge in a practical way.
• Have knowledge of the changing face of the Industry in the light of E.U. Legislation and the effects on the business.
• (Preferred) Membership of The Institute Of The Motor Industry.
• Have high standards of numeracy and literacy and strong communication skills.

“Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. xwzovoh We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves.\"