Block Manager

Leasehold Block Manager

Are you the right applicant for this opportunity Find out by reading through the role overview below.

Location: Haywards Heath
Salary: £35000 - £38000 DOE
Contract: Full-time, permanent

The role – Leasehold Block Manager
We're looking for an experienced leasehold Block Manager to take responsibility for managing a portfolio of residential blocks to a high standard. This is a hands-on role where you'll be the primary point of contact for residents and stakeholders, ensuring excellent service delivery, compliance and day-to-day operational excellence across your portfolio.

What's in it for you as Leasehold Block Manager
Opportunity to join a well-established portfolio, now entering an exciting new phase of growth and investment
Be part of a rapidly expanding, forward-thinking organisation with a strong emphasis on innovation and long-term development
Access to modern systems and technology, including AI-driven tools, designed to streamline processes and enhance efficiency
Genuine scope for career progression within a business experiencing significant and sustained growth
Work within a professional, collaborative environment that encourages continuous improvement and a progressive approach to block management

Key responsibilities as Leasehold Block Manager
Portfolio management
Personally manage an allocated portfolio of residential blocks, delivering consistent and
professional service to leaseholders and RMC/RTM directors.
Oversee repairs, cyclical maintenance and major works programmes from inception
through to completion.
Conduct regular site visits to maintain strong relationships with residents and ensure
properties are well-maintained.
Manage budgets and service charges accurately, working closely with the finance
function to ensure timely invoicing and arrears management.

Compliance and building safety

Ensure full compliance across your portfolio including health and safety, building safety
obligations, fire risk assessments and statutory certifications.
Maintain up-to-date records of all compliance documentation, planned preventative
maintenance (PPM) schedules and risk assessments.
Deliver Section 20 consultations in line with legislative requirements, ensuring clear
communication and accurate documentation throughout.
Ensure adherence to leasehold law, RICS Residential Management Code and company
policies including data protection.

Customer service and stakeholder management

Act as the primary escalation point for leaseholders, directors and contractors, managing
queries and concerns professionally and promptly.
Build and maintain strong working relationships with residents, RMC/RTM boards and
contractors.
Deliver timely responses to resident queries, meeting agreed service standards and
promoting a culture of professionalism and empathy.
Monitor feedback and proactively address service issues to continuously improve
resident satisfaction.

Financial management

Prepare annual budgets and service charge accounts in partnership with the finance
team.
Issue Section 20B notices and other statutory financial communications as required.

Operational excellence

Follow and uphold company standard operating procedures (SOPs), contributing
suggestions for improvement.
Maintain accurate records using property management software and ensure all
documentation is audit-ready.
Work collaboratively with the Operations Director and internal teams to support business
objectives.
Support wider company initiatives and deputise for colleagues when required.

What you'll bring as Leasehold Block Manager

TPI or RICS qualification (strongly preferred).
Proven experience in residential block management with a strong understanding of
leasehold property.
Sound knowledge of leasehold law, RICS Residential Management Code, Section 20
procedures and building safety regulations.
Experience managing service charge budgets.
Excellent communication and stakeholder management skills with a calm, professional
approach.
Strong organisational skills with the ability to manage multiple priorities and deadlines.
Full UK driving licence (required for site visits). xwzovoh

If you are seeking a progressive next step in block management within a growing and forward-thinking organisation, please apply today.

INDLS