Senior Support Technician and Team Leader

Sureline Support T/A Juvo IT

ScreenedPermanent

West Malling

Posted 2 weeks ago

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About the role

To meet the Service Desks agreed targets through identifying problem causes to achieve a quick and permanent solution. To be able to work effectively as part of the Service Desk team this includes maintaining up-to-date and accurate Service Desk records.
To have a commercial awareness in relation to client and Juvo IT business risk and to handle each client in relation to their needs.
There is a need to be able to work on specific allocated projects within agreed timescales this may include the need for client site visits as and when required.
To provide technical guidance to the small Service Desk team and if required allocate tickets on the Service Desk system taking into consideration the skill-set of each team member, and mentor where appropriate.
There is the opportunity to maximise and benefit from the technical and non-technical training provided.

Minimum 3 years relevant technical support experience including 12 months of managing a team.
Sound knowledge of:
Windows OS – Hyper-V, Windows Server 2016/2019, Windows 11 and Azure.
Security - XDR/Anti Virus/Mimecast/MS Purview, Firewalls with good knowledge of known security practices.
On Prem Active Directory, DNS, GPO's etc.
Backups - Cloud based backup system.
o365 - InTune, SharePoint, Exchange online and Entra.
SAAS - aware of SAAS services and have had experience of them...

About this listing

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