Customer Service Advisor

An established Exeter-based business is looking to recruit a Customer Service Advisor to join its busy customer support team.   This is a varied role combining telephone-based customer service, order processing and administration. You'll be supporting an established network of business customers, dealing with day-to-day enquiries and making sure orders are processed accurately and efficiently.   It would suit someone who enjoys speaking to customers, is comfortable working in a busy environment and has strong attention to detail.   The role Your responsibilities will include: Handling incoming calls from customers regarding orders, products and general enquiries Processing orders received by telephone and email Preparing order acknowledgements, invoices and pro-forma documentation Liaising with warehouse and distribution teams regarding customer deliveries Calculating applicable discounts and delivery/carriage charges Dealing with customer queries and complaints professionally and efficiently Keeping customer information accurate and up to date on the CRM system Raising and managing customer service tickets where required Providing administrative and customer support to the field-based sales team Building positive working relationships with customers and colleagues across different departments About you   We're looking for someone who can demonstrate: Previous customer service, sales administration or order-processing experience Confident and professional telephone communication skills Good written communication Strong administrative and organisational skills Accuracy and attention to detail Good Microsoft Office skills and general computer literacy The ability to manage several tasks and priorities at the same time A positive approach to learning new systems and product information The ability to work independently while also contributing to a wider team What's on offer Salary: £26,000 Permanent position Exeter location Generous holiday entitlement Flexitime available for eligible office-based employees Company pension scheme Free on-site parking Staff discount scheme Training and development Supportive, established working environment This is a great opportunity for an experienced customer service or administration professional looking to join a well-established Exeter employer in a varied, customer-focused position.   Apply today! Pivotal Recruit, a brand of Pivotal Partnerships Ltd, is acting as an Employment Agency and advertising this vacancy on behalf of their client