Income Recovery and Enforcement Officer

Title: Income Recovery and EnforcementOfficer

A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.
Contract Type: Permanent,FT, 35 hours
Salary: From £34,381 per annum (Londonweighted salary) or £30,386 per annum (Regional salary)
Reporting Office: London, Stratford or Manchester, Trafford
Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location(hybrid working)
Closing Date: 11 th May 2026
Interview Dates: 18 th May 2026
Start Date: 22 nd June 2026
Please click here for the role profile
(Role Profile - please note that for advertising purposes the role is known asIncome Recovery and Enforcement Officerbut within the business the role is known asRecovery and Enforcement Lead)
Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated .
Join our Income Management Team at L&Q
Are you looking to make a real impact in housing arrears recovery and enforcement?
We are seeking an Income Recovery & Enforcement Officer to join our Income Management Team. In this specialist role, youll take ownership of a portfolio of accounts already subject to legal action managing cases from preparing court paperwork through to eviction where necessary.
Youll be trusted to represent L&Q in court on occasion and make confident, informed decisions that directly shape outcomes for our residents and the organisation.
This is a fast-paced, target-driven role where youll balance firm enforcement with compassionate customer service, supporting residents to get back on track while safeguarding L&Qs ability to invest in homes and communities.
If this sounds like you, we would love for you to apply!
Your impact in the role:
Manage a caseload across the legal stages of the arrears lifecycle, including preparing and presenting cases in court and progressing to eviction where required .

Main point contact liaising with our external legal advocates who represent L&Q at court on our behalf.

Your responsibilities will include preparing witness statements and documentation to secure successful outcomes at court.

Take confident decisions on enforcement action, balancing risk and customer impact.

Work proactively to meet call and case management targets, handling a high volume of customer contact.

Provide residents with advice and signposting to maximise income and sustain tenancies where possible.

Collaborate with colleagues across Housing, Finance, and Legal, ensuring a seamless approach to arrears management.

What you'll bring:
Proven experience in housing arrears recovery and enforcement, including legal proceedings through to eviction.

Confidence in decision-making and managing a fast-paced, high-volume workload.

Strong customer service skills, with the ability to handle sensitive and challenging conversations.

Knowledge of welfare benefits and tenancy-related arrears processes.

Excellent organisational, negotiation, and influencing skills, with the ability to work both independently and collaboratively.

If you require any reasonable adjustments at any stage during this process, including application stage, please visit our career page to reach out to us.
About L&Q:
Were one of the UKs leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for peoples health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.
250,000 people call our properties home, and were proud to serve diverse communities across London, the South East and North West of England.
People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework , which outlines our core expectations and should be demonstrated at all times , and all levels, when representing L&Q.
At L&Q, we know that diversity and inclusion make us stronger and theyre at the heart of everything we do.
When we recruit, we look at what really matters: your skills, experience, and potential. Were proud to be recognised for creating an inclusive workplace. Were a Disability Confident Leader (Level 3) and weve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. Its all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. xwzovoh Find out more here .
Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UKs largest housing associations.
Click here to find out more about L&Q and why you should join us!