Trainee Motor Claims Handler

Hours Monday - Friday 9.00am - 5.00pm with 30 minutes for lunch 37.5 hours a week Duration 21 Months Positions available 2 What you’ll do at work You will support customers after road traffic accidents and help progress their claims while completing a structured apprenticeship programme. Full training and mentoring are provided. Key Responsibilities * Take customer calls and record First Notification of Loss (FNOL) details * Update claim information and handle general administration * Liaise with repairers, hire providers, and recovery agents * Keep customers and referrers informed and provide clear, professional support * Follow internal processes and regulatory requirements Where you’ll work 12, Allenby Business Village, Crofton Road, Lincoln, LN3 4NL College or training organisation INTEC BUSINESS COLLEGES LIMITED Your training course Business administrator Equal to Level 3 (A level) Requirements Desired qualifications * GCSE English (Grade 9-4 (A*-C)) desirable * GCSE Mathematics (Grade 9-4 (A*-C)) desirable Skills * Communication skills * Organisation skills * Team working * Strong communication skills * Good listening skills * Empathy and professionalism * Good attention to detail * Willingness to learn & develop * Confident using IT Systems * Good IT Skills * No claims experience required * C/Service experience helpful