Customer Delivery Director (Permanent)

Customer Propositions Delivery Manager – Governance & Delivery Company: Albany Beck Location: London Engagement Type: Permanent Client Industry: Banking & Financial Services About Albany Beck Albany Beck is a Management Consultancy focused on providing specialist talent and transformative solutions to Financial Services clients. We combine subject matter expertise with innovative delivery models that help clients scale efficiently, while offering meaningful, long-term career opportunities to our people. At Albany Beck, you’ll be choosing to work with an organisation that’s passionate about your learning journey and committed to your professional and personal development. Role Overview Albany Beck is seeking an experienced Customer Propositions Manager to support a leading global banking organisation in driving governance, reporting, and delivery across a portfolio of customer proposition initiatives. This role is focused on creating the structure, governance, and operational discipline that enables leaders and project teams to deliver effectively. Working closely with senior stakeholders, you will establish governance frameworks, coordinate delivery activities, provide meaningful management reporting, and drive consistency across multiple initiatives. The ideal candidate will have experience operating in business management, delivery management, PMO, or transformation environments, with strong stakeholder management skills and the ability to bring structure and clarity to complex programmes of work. Key Responsibilities Establish and maintain governance frameworks across the Customer Propositions portfolio. Coordinate governance meetings, decision forums, and delivery reviews. Ensure clear ownership, accountability, and escalation routes are embedded across initiatives. Monitor delivery progress, risks, issues, and dependencies, ensuring timely resolution where appropriate. Maintain high-quality documentation to support governance, compliance, and audit requirements. Produce high-quality reporting, dashboards, and leadership packs to support senior decision-making. Provide clear visibility of delivery progress across multiple workstreams. Prepare meeting agendas, briefing packs, actions, and follow-up communications. Deliver concise and accurate status updates for senior stakeholders. Ensure reporting is consistent, timely, and focused on key business outcomes. Support planning, prioritisation, and coordination across customer proposition initiatives. Help project owners and business leaders maintain momentum by providing delivery structure and oversight. Track milestones, dependencies, and actions across multiple workstreams. Identify potential delivery risks and support mitigation planning. Drive consistency in project governance and delivery practices. Review existing ways of working and identify opportunities to improve efficiency. Introduce practical improvements to governance processes and delivery approaches. Capture lessons learned and promote best practice across the wider team. Support continuous improvement initiatives that enhance collaboration and execution. Help establish repeatable and scalable governance processes. Key Skills & Experience Proven experience in Business Management, Delivery Management, PMO, Project Management, or Business Operations within Financial Services. Strong experience producing executive reporting, governance packs, and management information. Excellent organisational skills with the ability to manage multiple priorities simultaneously. Experience coordinating cross-functional teams and managing stakeholder communications. Strong governance, planning, and delivery coordination capabilities. Excellent written and verbal communication skills. Strong attention to detail with the ability to present complex information clearly and concisely. Proficiency in Microsoft Office, particularly PowerPoint, Excel, and Word. Desirable Experience Experience supporting customer proposition, product, transformation, or business change initiatives. Financial Services or Banking experience. Experience working within governance, portfolio management, or PMO functions. Knowledge of Agile or traditional project delivery methodologies. Experience supporting senior leadership teams within large, complex organisations. Personal Attributes Highly organised with a structured and methodical approach to delivery. Proactive and solutions-focused, with the ability to anticipate issues before they arise. Confident working with senior stakeholders across multiple business functions. Strong collaborator who can build effective relationships and influence without formal authority. Calm under pressure and comfortable managing competing priorities. Committed to driving accountability, consistency, and high-quality outcomes.