Assistant Restaurant Manager required to start immediately

We are looking for an enthusiastic and experienced Assistant Restaurant Manager to join our wonderful Charlie’s Restaurant Team. This is a full-time, permanent position based on an average 40 hours a week. Availability to work mornings, evenings and weekends is essential. We offer a competitive salary of £32,000 per hour plus gratuities* and excellent employee benefits. *Gratuities (tips) are an additional charge added onto services and are paid to all employees on a pro-rata basis regardless of your role. The amount is not guaranteed and is depended on service charge paid. The Assistant Restaurant Manager will support the Restaurant Manager and F&B Operations Manager with the day-to-day running of Charlie’s restaurant operation & ensure the smooth delivery of services and create an exceptional and memorable food and beverage experience for our guests. Your Key Responsibilities: Lead Charlie’s restaurant team to ensure a seamless and efficient dining experience at SCHLOSS Roxburghe in the absence of the Charlie’s Restaurant Manager. To work as part of a team, supporting and helping each other with developing and operating all aspects of the business. You will assist with leading and inspiring the Restaurant team to exceed in their roles, through guidance, training and setting an example. You will deliver a memorable food and beverage experience for our guests, assisting them with menu choices in an informative and enthusiastic way. Maintain sufficient manning for each shift, reviewing regularly during peak occupancy levels. Constant review of MEDALLIA feedback while implementing fast actions to improve guest satisfaction. Lead daily briefings to ensure all relevant information is shared. You will maintain the highest standards of service, room preparation and presentation throughout the Restaurant. You will maintain consistent and effective communication with all departments to ensure the smooth running of the F&B service. Be confident in and control cash handling and cash up procedures in line with policies and procedure, ensuring that any queries are rectified with accounts in a timely manner. Proficiently up sell and encourage other team members to do the same at every opportunity. You will ensure quality standards with respect to food, beverage and customer service are consistent and delivered daily. You will actively manage on the floor while building a rapport with colleagues and guests. You will manage guest recovery situations promptly and effectively and communicate updates. Support management with stock takes, organisation and securing your outlet beverage control. You will contribute to ideas and initiatives to develop our quality of food and service and increase revenue in the department. Support with training of ALL team members. You will give regular feedback and recognition to team members. You will support the Charlie’s Restaurant Manager in the discipline and people management of the team members, including providing regular feedback, performance reviews, and encourage personal progression. You will provide assistance to the Charlie’s Restaurant Manager in hiring new team members and the succession planning of the team. You will identify training needs and opportunities and organise the teams training plans. You will assist the Charlie’s Restaurant Manager with the scheduling, time keeping and attendance for the department including publishing rotas and organising the teams holiday plans. Working as part of the F&B Management team you will meet targets for hotel performance KPI’s and guest satisfaction scores. Your Knowledge & Capabilities: You are enthusiastic and have a positive personality with the ability to build genuine and trusting relationships. You are incredibly motivated and take pride in your work. You have a passion for and understanding of 5-star hospitality and delivering exceptional guest service. You have strong organisational and leadership qualities. You have excellent communication skills, both verbal and written with the ability to communicate effectively with people at all levels. You are confident in handling guest complaints. You can work well under pressure in a fast paced and changing environment. Proven Experience/Qualifications: Minimum of 2-years’ experience in Food & Beverage or the hospitality industry Previous experience in a supervisory or management role. Experience, knowledge and understanding in the luxury hospitality industry.