Client Services Team Leader

Client Services Team Leader

Edinburgh

40 hours per week | Monday-Friday (shifts between 7am-6pm)

Please read the following job description thoroughly to ensure you are the right fit for this role before applying.

Are you an experienced hospitality or workplace experience professional ready to take the next step in your leadership career?

Portico is seeking a Client Services Team Leaderto lead a dynamic team within the Edinburgh offices of one of the world's largest international banks. This is an exciting opportunity to play a key role in delivering an exceptional client, visitor and colleague experience within a prestigious corporate environment.

About the Role

As Client Services Team Leader, you will be responsible for leading and developing the front-of-house team, ensuring the highest standards of service delivery are consistently achieved. You'll act as a role model for excellence, creating memorable experiences for visitors while supporting the operational needs of a fast-paced corporate workplace.

What You'll Be Doing

Leading, motivating and developing a diverse client services team

Delivering exceptional visitor, client and stakeholder experiences

Managing front-of-house operations and workplace services

Supporting meeting room and conferencing requirements

Driving service excellence and continuous improvement

Building strong relationships with clients and internal stakeholders

What We're Looking For

Previous supervisory experience in a corporate hospitality, workplace experience or 5-star hotel environment

Minimum 12 months' experience delivering exceptional customer service

Strong communication, organisational and leadership skills

Experience with AV and conferencing technology

Knowledge of room booking systems, switchboards and helpdesk platforms

A proactive, flexible and solutions-focused mindset

Why Join Portico? xwzovoh

At Portico, our people are at the heart of everything we do. We foster a culture that rewards hard work, supports development and empowers individuals to grow their careers.

Excellent holiday allowance

Enhanced annual leave

Pension contributions

Life insurance

Recommend a Friend bonus scheme

Employee Assistance Programme

Exclusive retail, travel and lifestyle discounts

Award-winning training and development through the Portico Academy

If you're passionate about leading teams, delivering outstanding service and creating exceptional workplace experiences, we'd love to hear from you.