Account Manager

Who We AreVML is a global creative company that combines brand experience, customer experience, and commerce to create connected brands that drive growth. Guided by a Human First philosophy, VML is known for its innovative work for brands and consistently ranks among the world’s leading creative companies, including the WARC Creative 100. VML’s global network spans 55+ markets with principal offices in Buenos Aires, Kansas City, London, New York, São Paulo, Shanghai and Singapore. VML is part of WPP, the trusted growth partner for the world's leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions and expert strategic counsel. For more information, please visit and follow along on  LinkedIn #WeAreVML.Who we’re looking for:We’re looking for a proactive Account Manager who is passionate about fusing bold creative ideas with cutting-edge technology to shape best-in-class CRM experiences. Sitting at the heart of our largest, most dynamic CRM account, you’ll join a collaborative team with a commitment to delivering brave, impactful work. In this role, you will champion the entire end-to-end CRM lifecycle. You’ll partner closely with our clients to take briefs from strategy and data-focused insights, all the way to delivery and post-campaign analysis. Working alongside your Account Director and the wider cross-functional agency team, you will serve as a primary client contact, driving forward-thinking, data-led campaigns (from dynamic email journeys to real-time push notifications) that deliver meaningful, measurable business results.What you’ll be doing:Be the main client point of contact for the CRM team across the different subdivisionWorking with key clients you will understand and interpret their brief, challenging the ask when necessary to ensure we are always delivering the best solution, pulling in other members of the team as and when requiredWriting and contributing to briefs, as well as interpreting information and developing insights to assist in the delivery of all workYou’ll be presenting work to clients, taking and challenging feedback when necessaryWork closely with our data team to support data strategy development to ensure the optimum targeting and messagingGuiding multidisciplinary creative teams through creative concepting, design and copyWorking closely with the finance teams estimating/reconciling own projects and ensuring projects are delivered within budget, as well as supporting with end of month invoicingEnsuring campaign strategies are technically feasible within the CRM systemSupporting our build and operation team, ensuring our assets are deployed seamlesslyAiding with troubleshooting ad hoc issues, requests and issuesContributing to and supporting on larger strategic opportunitiesWe believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.