About the role
The Emory
Each suite & studio at the hotel is a modern masterpiece, created by a collection of the world's leading interior and architectural designers. From exceptional contemporary dishes curated from chef Jean-Georges Vongerichten in abc kitchens to panoramic views of London and striking decor in The Emory Rooftop Bar. Spearheaded by world-leading experts, Surrenne is a new paradigm of wellbeing with four floors of immersive health, fitness and beauty services.
The final project designed by the late Lord Richard Rogers, The Emory will be an exclusive, world-class hub of art and culture which marks the addition of a modern masterpiece to the group's global luxury estate. Situated on Knightsbridge and overlooking Hyde Park, The Emory will present 61 contemporary suites set over nine floors.
Main duties and responsibilities
- Be fully versed with book4time, knowcross, Peoplevine. Be able to explain how to use Peoplevine app to any guests or members who have questions regarding this.
- Manage and facilitate new member onboarding processes, maintaining the willingness to contribute to any other duties assigned to ensure member needs are addressed and implemented.
- Ensure the timely delivery of renewal invoices, member notices, mailing lists, and other retention communications including preparation of membership reports and data.
- Ensure the Surrenne team are aw...
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