Aftersales Manager

Automotive Service Manager / Aftersales Manager Location: Stoke On Trent Salary: £40,000 Depending on Experience & Bonus: 70,000+ OTE Job Type: Full-Time, Permanent Ready to lead a high-performing Aftersales department where your leadership makes the difference? This is an outstanding opportunity for an experienced Service Manager / Aftersales Manager to take the lead of a busy dealership's aftersales operation in Stoke on Trent. Offering an OTE of £70,000+, performance-related bonus, manufacturer training and genuine long-term career progression, this role is ideal for an ambitious leader who thrives on developing people, driving performance and delivering exceptional customer satisfaction. As the leader of the Aftersales department, you'll oversee the day-to-day operation of the workshop and service team, ensuring operational excellence while creating an outstanding customer experience and delivering strong commercial performance. Why You'll Want This Job - £70,000+ OTE - Performance-Related Bonus - Company Vehicle or Car Allowance - Manufacturer Training & Development - Employee Discount Scheme - Genuine Career Progression Opportunities - Modern Dealership Environment - High-Performing Aftersales Team - Long-Term Career Stability The Role As Service Manager, you'll be responsible for leading the Aftersales department, ensuring exceptional customer satisfaction while driving workshop performance, profitability and manufacturer compliance. Key responsibilities include: - Leading, motivating and developing the Service Advisors, Workshop Controller and Technician team - Driving workshop productivity, efficiency and labour utilisation - Delivering exceptional customer service and improving customer satisfaction scores (CSI) - Managing departmental profitability and achieving operational targets - Planning workshop loading to maximise efficiency and technician productivity - Ensuring manufacturer standards, warranty procedures and service campaigns are completed correctly - Monitoring department performance and implementing continuous improvements - Maintaining compliance with Health & Safety and manufacturer requirements About You This opportunity would suit someone currently working as a: - Service Manager - Aftersales Manager - Senior Service Manager - Service Operations Manager You'll also have: - Previous automotive aftersales management experience - Strong leadership and people management skills - Excellent commercial awareness with a strong understanding of departmental profitability - Experience managing workshop efficiency and customer satisfaction - Excellent communication and problem-solving skills Apply Today This is a fantastic opportunity to join a forward-thinking dealership that values strong leadership, invests in its people and offers genuine long-term career progression. If you're an experienced Service Manager / After sales Manager looking to lead a successful After sales department while maximising your earning potential, we'd love to hear from you. Apply now for immediate consideration. For more information or to apply for this position for Automotive Service/ Aftersales Advisor , please contact Kieran at Auto Skills UK quoting Job Reference 54168