Senior Technical Support Engineer - Network

About UsThe Financial Times is one of the world’s leading news organisations, globally recognised for its authority, integrity and accuracy, with a mission to deliver quality information and services worldwide. Here, you’re given the chance to reach millions, create work that matters and deliver impartial journalism in a polarised world. In our warm, collaborative culture, you’ll connect with a diverse community of experts who support your growth, career aspirations and wellbeing. Our Commitment to Diversity, Equity and InclusionWe believe in the power of unique perspectives and want all voices in our organisation to be heard, respected and valued. The Role OverviewReporting into the Head of Collaboration Tooling in the Infrastructure & Operations group in Technology, this role is for a senior engineer to help implement and support the collaboration tools and services used by the staff of the Financial Times.Infrastructure & Operations has around 90 people working in multiple teams that have diverse remits, including: cloud services, code management, the management and provision of end-user devices, collaboration tools, networking, a global service desk, identity and access management, and technical operations support. We support informal knowledge sharing alongside more formal training opportunities.You can also get an insight into how we work from our FT Product & Technology Medium publication.What you will work on: Lead technical design and architectural decisions for collaboration tooling platforms, providing guidance and direction for engineers across the team. Act as a subject matter expert for AI capabilities within collaboration tooling, helping teams understand, adopt and safely leverage AI-powered features and services.Engage with other disciplines, groups and teams across FT Technology and beyond, making sure we are all working together effectively, and evangelising the tools and solutions that the team own and manage.Understand the capabilities our collaboration tools provide, and stay abreast of relevant developments in the marketplace.Help manage and select suppliers of key collaboration tools or technologies.Help set and reinforce our inclusive, respectful, multidisciplinary, and open culture.Help to improve the technology, processes and skills of the team.Establish and promote engineering standards, operational practices and architectural principles for collaboration tooling and associated integrations. We firmly believe that diverse perspectives help us create great tools and enhance the team.Ability to raise the skills and performance of those around youKeen to take action whilst being pragmaticPassion for realistic, high-quality engineering excellenceAttention to detail and common senseBeing collaborative and supportiveEnjoy learning and teaching — whether that be pair programming, lightning talks, good documentation, leading workshops or mentoring other members of the teamA love of solving problems with technologyWhat’s in it for you? These include generous annual leave, medical cover, inclusive parental leave packages, subsidised gym memberships and opportunities to give back to the community. We currently operate a hybrid model which requires staff to work onsite 50% of the time, subject to role requirements & regular review. While flexible working requests will be considered, not all patterns are suitable for all roles. We believe this balanced approach supports flexibility and protects our culture, making collaboration and communication easier, building stronger relationships and team cohesion, and supporting peer learning. AccessibilityWe are a disability confident employer and Valuable 500 signatory.If you would like to discuss your requirements or have any questions, email talent@ft.com and a member of our team will be happy to help.