Operations Administrator

About The Role
Role: Operations Administrator
Location: Coventry (CV2 2SZ)
Salary: £27,005.14 Per Annum
Hours a week: 40 hours a week
Days of work: Monday to Friday
Contract type: Permanent
Why join Restore?

Annual Leave - 23 days, rising a day after 4 and 5 years’ service + bank holidays
Enhanced Maternity and Paternity Pay
Enhanced Sick Pay
Apprenticeship Opportunities
Life Assurance – 2 x basic annual salary
Access to Stream - Stream is a financial wellbeing app that allows you to track your earnings in real time and access a percentage of your pay as soon as you’ve earned it!Plus, a range of additional employee benefits and career development opportunities
Key Responsibilities:

Work as a member of the depot team, undertaking delegated tasks and responsibilities in line with service needs and operational requirements
 Liaise swiftly and effectively with other staff members and customers to meet customer requirements
 Input incoming orders and contracts into the relevant computer system
 Complete company paperwork accurately and promptly in line with company procedures and process route clear-downs efficiently
 Build effective and close working relationships with the Sales, Transport, and Warehouse teams
 Ensure proactive communication with SCOs throughout the working day
 Respond promptly to email and phone requests  
About You:

Good communication skills, both written and verbal (Essential)
Excellent telephone manner (Essential)
Ability to apply the principles of customer care
 Highly competent in standard software packages and willing to learn new ones
 Ability to prioritise your own workload (Essential)
Ability to maintain confidentiality and discretion at all times (Essential)
Previous experience in a fast-paced, customer-focused environment
 Ability to work under pressure, showing flexibility when required (Essential) 

About The Company
 
Restore Commitment to Disability Confidence 
We assess candidates based on their experience and suitability for the role, as outlined in their CV and application. You can let us know about any adjustments you may need via the application form.
As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so