Operations Support Coordiantor

About The Role:

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.

Where will you be working?

At M Group Energy, we’re enabling the energy essential to support our lives.

We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering and home decarbonisation.

This role will be within our

Seeka Operations Centre as an Operations Coordinator

based in either our

Oldham

or

Perth

office. You’ll join the leading

provider of Revenue Protection services in the UK energy retail and distribution sector, we provide efficient and flexible services for gas, electricity meters.

Want to come and be a part of it?

What will you be doing?

Based in one of our teams in either Oldham or Perth, the

Seeka Operations Centre Operations Coordinator

will be supporting all aspects of our Energy Theft Investigation service & Utility Debt Support work streams, providing essential support that includes the booking and planning of appointments, scheduling work to our field based staff and completing system updates to reflect the actions taken on our field based activities.

Your day-to-day role will be varied and will include raising and closing cases, billing completed investigations, handling client inquiry calls, liaising with field engineers, managers, clients and customers to ensure all elements of the services provided by Seeka are done so to the highest of standards, with all required updates following our field activities provided back to our clients in the most timely manner possible.

What you’ll bring

Essential:

Good organisational and administrative skills

Good communication skills

Meticulous approach to ensuring accuracy of data entry

Time management and planning skills

Intermediate use of Microsoft Office

Knowledge of data analysis

Ability to multitask between different workstreams

Desirable

Experience of working in a similar role

Utilities (Electricity & Gas) knowledge

A desire to learn

Ability to work well both independently and as a member of a team

Strong customer service background

What’s in it for you?

We offer a range of benefits designed to support your life in and out of work, some of which include;

Matched or contributory pension scheme

Online GP service, 24 hours a day, 365 days a year

Employee assistance programme

My Rewards portal, access to 1000’s of retail discounts

Life assurance

Cycle to work, salary finance and give as you earn schemes

Enhanced maternity, paternity leave and adoption leave

Reward and recognition scheme

In addition, this role offers:

25 days annual leave plus bank holidays

About us

We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.

Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.

We’re

responsible

and go further for our people, clients, communities and the planet

We’re

open

and seek new and better ways of exceeding expectations

We’re

together

and as one team; the whole is greater than the sum of the parts

We’re

ambitious

and embrace opportunity, to lead essential infrastructure services for life

Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.

It’s an exceptional time to be a part of M Group.

Please note:

Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.

For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.