Clinical Team Lead (GPhC/NMC registered) - Hybrid

We’re looking for an experienced Clinical Team Lead to lead and empower a high-performing team of clinicians. You’ll be responsible for ensuring the team exceeds its goals, while driving continuous improvement across clinical operations, quality, and safety.This is a people-focused leadership role that combines operational excellence, team development, and cross-functional collaboration. You’ll work closely with product, quality, and operational leaders to improve clinical workflows, optimise performance, and enhance patient experience.What you'll doTeam Leadership & Performance ManagementLead, motivate, and develop a team of clinicians to meet and exceed operational KPIs and SLAs.Conduct regular 1:1s, performance reviews, and coaching sessions to drive engagement and accountability.Foster a high-performance culture built on collaboration, continuous learning, and professional growth.Identify training needs and implement development plans to enhance individual and team capability.Operational Excellence & Quality ImprovementDrive process and quality improvements across clinical operationsAnalyse performance data to identify trends, risks, and opportunities for improvementDevelop and refine standard operating procedures (SOPs) to support scalability and compliance.Collaborate with Quality and Compliance teams to ensure adherence to clinical standards and regulatory requirements.Cross-Functional CollaborationPartner with Product, Engineering, and Operations teams to inform product enhancements and operational solutions that improve clinician and patient experience.Represent the clinical team in cross-functional meetings, sharing insights and feedback to drive continuous improvement.People & CultureBuild a supportive, inclusive, and high-performing team culture.Recognise and celebrate success, while constructively addressing performance challengesChampion wellbeing, professional integrity, and clinical excellence within the team.Availability requirementsWe are looking for candidates who can reliably commit to full time (37.5 hours) each week. To ensure coverage across our busiest periods, we are looking for someone to reliably commit to Thursday, Friday, Saturday and/or Sunday, and Monday.Who you areEssential:Registered Independent Prescriber (registered with either the GPhC or NMC with V300)Proven experience managing and scaling clinical teams, preferably in or digital health environmentStrong track record of delivering against KPIs, SLAs, and performance metrics.Demonstrated ability to drive measurable improvements in team performance and quality outcomesExcellent communication, coaching, and stakeholder management skillsData-driven mindset with experience in using metrics to guide decisionsComfortable working in a fast-paced, evolving environmentDesirable:Experience working in digital health, managing queues or patients queriesExperience working cross-functionally with Product or Operations teamsFamiliarity with quality management systems and clinical governance frameworksWhat we offerStock option plan - you’ll share in the upside you help createFitness & wellbeing benefit with WellhubLunch once per week in our offices25 days annual leave plus bank holidays, and generous parental leave & flexible working policiesPrivate medical insuranceRemote opportunity / Hybrid role based in London Bridge 3 days a week with lunch once a weekCycle to work schemeElectric car schemeJoin in the early stages of one of the most promising scale-ups in the healthcare space