Customer Service / Sales Representative

Sales / Customer Service Representative Based in WF6 (Wakefield) Hours: 8am to 5pm – Monday to Friday Salary: £26,436 per annum Our client is a manufacturer of domestic appliances, supplying both trade customers and the general public through their website, eBay and Amazon. They are looking for a Sales / Customer Service Representative to provide excellent customer support and assist with sales enquiries, orders and after-sales service. Key Responsibilities: * Handling customer enquiries via phone and email * Processing sales orders and supporting order dispatch * Assisting customers with delivery queries and after-sales support * Managing complaints and resolving issues efficiently * Liaising with warehouse staff and delivery carriers * Supporting account managers and general office administration * Providing product advice and identifying upselling opportunities Skills & Experience: * Excellent communication and customer service skills * Strong problem-solving ability * Good numerical and organisational skills * Able to work well within a team * Previous sales or customer service experience preferred This is a permanent role and Concept Recruitment are acting as an introductory service. For more information, please get in touch