Debt Recovery Officer

Debt Recovery Officer * Rate of pay: £20.08 PAYE or £26.44 Umbrella per hour * Job Type: Full-time hours (4 positions available) * Location: Wembley HA9 - Hybrid working (1-2 days per week in office) * Contract: Temporary until August 2026 with possible extension We are seeking an experienced Debt Recovery Officer to support the effective recovery and enforcement of a range of debts. This role is key in ensuring timely collection while balancing customer circumstances with organisational objectives and compliance requirements. Day-to-day of the role: Manage and recover debts including Council Tax (NEC), Sundry Debt (Oracle Advanced Collections), Parking, Housing Benefit Overpayments, Adult Social Care, and other assigned portfolios Take ownership of cases, negotiate payment arrangements, and progress accounts through recovery stage Apply a range of recovery techniques to maximise collection while maintaining a customer-focused approach Monitor payment arrangements, follow up on defaults, and trace absconded debtors Maintain accurate and detailed records of all customer interactions and account activity Respond to telephone, written, and electronic enquiries in a professional and timely manner Analyse reports and spreadsheets to track performance against targets Liaise with legal services, enforcement agents, and external agencies to progress recovery action Work with internal teams and external stakeholders to support overall debt recovery objectives Assist with complaints, service requests, and complex casework where required Ensure compliance with relevant legislation, policies, and procedures at all timesRequired Skills & Qualifications: Knowledge of debt recovery and enforcement processes, including county and/or magistrates' court procedures Experience working in a debt recovery, revenues, or similar environment Excellent verbal and written communication and debt recovery negotiation skills Strong numerical, analytical, problem-solving, and decision-making abilities Knowledge of delivering high-quality customer service in a diverse environment Ability to interpret legislation and explain complex information clearly Experience handling customer enquiries, complaints, and transactions Ability to manage challenging situations and customers professionally Experience using Microsoft Office and case management systems Ability to manage multiple priorities and meet deadlines Strong understanding of equality, diversity, and customer care principlesTo apply for the Debt Recovery Officer position, please submit your CV detailing your relevant experience