Night Concierge

Night Concierge – Luxury Residential Development Location: Vauxhall, London Salary: £33,100 per annum Rota: 4 on, 4 off (7pm–7am, 12-hour shifts) We are recruiting a professional, service-driven Night Concierge to join the team at an exciting new mixed-use residential development in Vauxhall. The development comprises just over 150 high-quality residential apartments alongside office and retail spaces. As the face of the building during night hours, you will play a key role in delivering a safe, welcoming, and high-end concierge service, ensuring residents receive an excellent experience at all times. Key Responsibilities: * Welcome and assist residents, guests, and visitors in a friendly, professional, and discreet manner * Act as the first point of contact for all enquiries overnight, in person, by phone, and via email * Maintain accurate visitor and key logs to ensure building security at all times * Receive, log, and manage resident deliveries and parcels, sending notifications via internal systems * Carry out regular patrols of the building to ensure safety and security * Monitor and report any incidents, defects, or safety concerns in line with procedures * Support resident move-ins, move-outs, and amenity bookings * Manage amenity space bookings in line with site procedures * Provide residents with local area recommendations and assistance when requested * Build strong, professional relationships with residents and maintain resident preference records * Use SPIKE and other systems to log and follow up resident requests through to completion * Support onsite teams and assist with events where required * Complete detailed handovers to ensure continuity of service between shifts Please note that only candidates who meet the key requirements will receive a response