Veterinary Receptionist - (Maternity Cover up to 12 months)

If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.

Job Title: Veterinary Receptionist/Client Care Advisor

Salary: £25,038pa

Location: Pets 'n' Vets, Roundhouse Hospital

Job Type: Fixed Term - (Maternity Cover up to 12 months)

Hours: 37.5 hours per week

We are currently seeking a new receptionist to join our fantastic team!

We would like to hear from candidates who are friendly, customer-focused and confident working in a busy environment.

The position will best suit a proactive and enthusiastic individual with a passion for providing excellent customer service.

Roles and Responsibilities

• Welcoming and registering new customers
• Booking in customers and making sure they receive gold standard care
• Answering the telephone and dealing with a range of customer queries
• Managing customer expectations regarding wait time
• Administration duties e.g. scanning paperwork, filling in forms etc.
• Taking payments
• Promoting services

Our receptionists are our first point of contact for our clients and should create the image and the first impression of our business, remaining calm, courteous and professional at all times.

Our receptionists should make a positive impression and make clients feel confident in our service as a whole and help them feel at ease if they are worried or apprehensive.

What We’re Looking For

• Previous experience of working in a clinic setting essential
• Confident using the telephone
• Cash handling and till operation
• IT skills – confident in the use of Word, Excel and Outlook as a minimum

What We Offer

• 5 weeks holiday plus bank holidays and Birthday Leave
• Career progression opportunities
• Staff discount schemes
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• Employer contribution pension scheme

Wellness Program

• Employee assistance program
• Eyecare voucher scheme
• Free annual Flu jab
• Cycle to work scheme
• Recruitment referral reward scheme