Account Manager

Arcane Direct Marketing is a Midlands-based, direct mail specialist, supporting clients with their campaigns, from initial concept through to final delivery.

Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.
Established in 1996, our family-run business has provided a full range of direct mail services, including design and print, data cleaning, personalisation and mailing fulfilment, as well as helping clients navigate the postage market, to achieve the most cost effective rates for their campaign.
Arcane Direct Marketing has an experienced team, with a wealth of expert knowledge, and a commitment to going above and beyond client expectations. The team is known for their flexibility, adapting quickly when client requirements change, while maintaining high standards and fast turnaround times.
The Account Manager position is a full-time, on-site role, based in Birmingham.

Responsible for managing client relationships, overseeing mailing campaigns from briefing through to successful delivery, ensuring projects meet agreed timelines, budgets and quality standards.
Day-to-day tasks include discussing & understanding client requirements, coordinating with internal teams on design, data and fulfilment, as well as providing regular updates and recommendations to clients.
The role involves preparing proposals and quotations, tracking campaign performance, resolving any issues, and identifying opportunities to enhance service and support client goals.

What we need from you:
Strong client relationship management and communication skills, with the ability to understand client objectives and translate them into clear project requirements.
Basic understanding of direct marketing processes, including design & print, data handling, personalisation and fulfilment.
Good organisational and time-management skills.
Strong written and verbal communication skills, with attention to detail and accuracy in handling data, documentation, and reporting.
Proficiency with standard office and CRM software; comfortable working with data in spreadsheets.
Prior experience in direct marketing, print and mailing would be beneficial.
Experience in a customer service role is essential.

Enjoy the stability and confidence that comes with a full-time position on our team.
22 days annual leave, plus bank holidays.
Company pension scheme.
Benefit from free parking on-site.
Employees have access to free hot drinks at any time. xwzovoh
During scheduled breaks, you are welcome to use the staff kitchen for meal prep and the games room to relax.