Training Administrator

TRAINING ADMINISTRATOR Location:

Rodington, Shrewsbury Salary:

£26,325 per annum (£13.50 per hour) Hours:

Monday to Friday, 9am

5pm Red Rock Consultants are recruiting for an experienced Training Admin Co-ordinator to join an established and growing business based in Shrewsbury. This is a varied role combining administration, customer service, front-of-house responsibilities and learner support. You will act as a key point of contact for customers and learners, while supporting the smooth running of training courses and managing a range of administrative duties. DUTIES Provide a professional front-of-house service, welcoming and directing learners, customers, visitors and contractors. Answer incoming calls, handle enquiries, transfer calls and take accurate messages. Respond to customer enquiries, follow up leads and make sales calls to promote training courses. Manage key customer accounts, including learner progress, funding status and training updates. Mentor learners throughout their training journey and provide appropriate feedback. Liaise with funding and learning providers, checking eligibility and ensuring required standards are met. Manage training enquiries, bookings and the coordination of classroom-based courses. Support learners and instructors with training administration, certification and client reporting. Manage and process payments for training activities. Maintain an organised reception area, follow site procedures and complete general administrative duties to support the smooth running of the business. Previous experience working within a busy office environment is essential. The successful candidate will also be IT literate and confident in using Outlook, Excel, etc. Please apply or contact Emma on 0121 212 0234 to find out more.

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