Technical Support Engineer

Technical Support Engineer 100% Office-based Role NE36 0PQ Day Shifts Monday-Friday 33 Days Holidays, Specialist Training Do you have a strong background in providing IT/ technical support to customers? If so, this new Technical Support Engineer position could be the perfect next step for you. My client is looking to recruit a highly motivated and personable Technical Support Engineer to provide remote customer support for their specialist machinery. This role will be focused on diagnosing faults, supporting customers remotely, and delivering high-quality technical assistance across a broad range of disciplines. The Role - Technical Support Engineer: Providing day-to-day remote support to customers via phone, email and remote access systems Handling cases for laser systems, including software, networking, mechanical, electrical, error codes, and hardware-related issues. Working as part of a fast-paced team. Diagnosing and fixing faults on machines, mainly electrical and system issues Guiding customers through troubleshooting and resolving problems Raising quotes for parts, servicing and repairs using internal systems Working closely with field engineers when needed Using Salesforce CRM Installing and setting up software for customers Ensuring all customer issues are resolved quickly and effectively The Right Person - Technical Support Engineer: Experience providing remote support to customers in IT, networking or engineering Has a strong IT and network background or experience  Strong working knowledge of remote desktop tools Excellent problem-solving and analytical skills. Proficient using a CRM system for caseload management or similar Happy to work in a fully office-based role. Commutable to NE35 postcode daily with use of own vehicle. Holds a full UK driving licence. Happy to travel for product training. Salary/ Package - Technical Support Engineer: Salary £30,000-£35,000 DOE Extensive training and personal development Day shifts: Monday to Friday, 9am-5pm  Full Company product training 25 days holiday + statutory bank holidays Company Pension Scheme Interested? To apply for this Technical Support Engineer position, here are your two options:  "This is the job for me! When can I start?" - Call now and let's talk through your experience. Ask for Emma Gilmore on (phone number removed) / (phone number removed) between 7.30am - 4.30pm.  "I think I'm right for this position, but I'm not sure I have enough to get an interview" - Click "apply now" so I can read your CV and come back to you - emmag@(url removed)PPDEL