Internal Sales & Customer Service

A leading B2B distributor of heating and plumbing products is looking for a friendly, customer-focused Internal Sales & Customer Service professional to join their successful sales team in Poole. This is an excellent opportunity for someone seeking a client focused, long-term role within a well-established, fast-paced, and people-oriented business. Following a record year, the business has built an excellent reputation within the industry for high-quality products and outstanding customer service. They are part of a market-leading £1 billion UK distribution group, employing over 1,700 people nationwide. You will be joining a high-performing internal sales team that works closely with prestigious national accounts, offering exposure to well-known customers and high-value relationships. Role Responsibilities After the initial training and induction period you will: Manage and develop a portfolio of key contacts through regular, proactive engagement Grow client accounts by increasing trade value and offering relevant, tailored product ranges Support the Sales Team Manager with office-based account management to drive business growth Negotiate customer pricing confidently, making commercially sound decisions Increase turnover and profit through creative and strategic sales activity Maintain accurate records and high-quality administration across all customer accountsRewards As an Internal Sales & Customer Service professional, you will receive: A starting salary between £29,000 - £30,000 An uncapped annual profit share bonus Membership of the company's excellent pension scheme A stable, permanent role within a successful and growing business Comprehensive training, ongoing support and professional development A friendly, collaborative team environment Working hours are 8.00am - 5.00pm with 1 hour for lunchRequirements To be successful in this Internal Sales & Customer Service role, you should be: An enthusiastic strong communicator with excellent telephone skills (experience in internal sales, customer service, or a similar office-based role is beneficial but not essential) Confident with strong relationship-building skills A team player who enjoys working collaboratively Motivated by targets and achieving results Hard-working with a positive, can-do attitude PC literate, with confidence using standard office systems Adaptable and flexible in a fast-paced environmentThink you have what it takes? Apply today to find out more