Head of Complex Case Management

We're looking for an exceptional leader to head MSV's new Complex Case Management Team, providing strategic oversight of our most challenging property cases. Working across multiple services, you'll lead the resolution of issues involving customer vulnerability, access challenges, legal action, regulatory compliance and organisational risk.

This is a unique opportunity to shape a specialist service, ensuring complex cases are managed effectively, risks are mitigated, and customers receive a coordinated, high-quality service. If you're passionate about delivering positive outcomes, driving accountability and leading through complexity, we'd love to hear from you.

What will our Head of Complex Case Management do;

• Lead and develop MSV's Complex Case Management service, driving a customer-focused approach to resolving high-risk and complex property cases.
• Provide strategic oversight of complex cases involving vulnerability, access challenges, legal action, disrepair, regulatory compliance and organisational risk.
• Ensure compliance with key legislation and regulatory requirements, including Awaab's Law, housing disrepair obligations, Consumer Standards and health and safety requirements.
• Lead MSV's approach to disrepair management and legal access enforcement, working with internal and external legal partners to protect customers and reduce organisational risk.
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