Resident Liaison Officer

Tenant Liaison Officer (TLO) / Resident Liaison Officer (RLO) Portishead | Permanent or Long-term Freelance Recladding & Façade Remediation Project on large apartment blocks £30,000 to £32,000 (depending on experience) The Opportunity We are recruiting for a Tenant Liaison Officer to support residents and site teams on a major occupied residential recladding and façade remediation programme in Portishead. Working on behalf of an established specialist contractor, you will play a key role in maintaining positive relationships between residents and the project team throughout the delivery of critical building safety improvements. This is a long-term project involving works to occupied residential buildings, making resident engagement and communication a vital part of successful delivery. You'll be joining a collaborative project team delivering meaningful improvements to residents' homes while helping ensure works are completed with minimal disruption. The Role * Act as the main point of contact for residents, leaseholders and stakeholders throughout the project * Provide clear and timely communication on planned works, access requirements and programme updates * Build positive relationships with residents and support them through each stage of the works * Arrange appointments, consultations, resident meetings and home visits as required * Manage enquiries, concerns and complaints professionally and sensitively * Liaise closely with site management and subcontractors to ensure resident issues are resolved quickly * Maintain accurate records of communications, visits and resident feedback * Support customer satisfaction initiatives and project reporting requirements * Help minimise disruption and ensure residents remain informed throughout the programme What We're Looking For Essential * Previous experience as a Tenant Liaison Officer, Resident Liaison Officer or similar customer-facing role within construction, social housing, planned maintenance, refurbishment, regeneration or property services * Excellent communication and interpersonal skills * Strong organisational and administrative abilities * Ability to manage difficult conversations professionally and empathetically * Experience working within occupied residential environments * Strong stakeholder management and relationship-building skills Desirable * Experience working as a TLO with cladding, façade, remediation, retrofit or fire safety projects * Luxury Accommodation / Residential refurbishment experience * Understanding of building safety remediation programmes * Experience supporting site teams on live construction projects What You'll Get * Long-term opportunity on a secured programme with approximately two years of work * Flexible engagement options including permanent, freelance or temp-to-perm * Opportunity to join a growing and well-established specialist contractor * Join a high-profile building safety and remediation programme * Stable pipeline of future projects * Supportive site and management team * Salary of £30,000 rising to £32,000 per annum upon successful completion of 3-month probation period. Apply If you're an experienced Tenant Liaison Officer, Resident Liaison Officer or customer-focused construction professional looking to join a significant residential remediation project, we'd like to hear from you