Face to Face Fundraising Operations Manager

Salary50,544 - 59,464 (dependent on experience)Contract typePermanentHoursFull TimeLocation descriptionHome Based, however the successful candidate will be expected to maintain a regular presence at the RNLI Support Centre in Poole, with visits required at least once per month.Interview locationOnline (via Teams)Interview datew/c 7 September Closing Date30-08-2026Reference21863About usOur purpose is simple: to save lives at sea. 24 hours a day, every day, RNLI lifesavers are ready to launch to the rescue. We're looking for a Face-to-Face Fundraising Operations Manager to join our large, award winning in-house Face to Face Fundraising team, which supports the RNLI by recruiting and retaining long-term supporters through high-quality face-to-face fundraising activity across the UK and Ireland, generating vital income that helps save lives at sea.Some of the benefitsSalary: 50,544 - 59,464 (dependent on experience)Flexible working26 days' annual leave plus Bank HolidaysCompetitive pension schemeLife assuranceHealth Cash Plan optionYour roleAs a Face-to-Face Fundraising Operations Manager, you will focus on the following areas:Leading the development and continuous improvement of operational systems, processes and frameworks that support a nationwide face-to-face fundraising programme.Managing operational reporting, performance dashboards and management information to provide actionable insight for planning, forecasting and decision-making.Driving operational governance, compliance, safety and risk management across the Face-to-Face Fundraising function.Building strong relationships with internal and external stakeholders to deliver projects, pilots and continuous improvement initiatives.Supporting the operational delivery of donor recruitment, workforce planning, people processes and programme logistics to maximise fundraising performance and supporter experience.About youYou'll be someone who enjoys building routines, reports, processes and structures that help people perform at their best. You'll be highly organised, comfortable managing multiple priorities across a complex operational environment and able to balance strategic thinking with practical delivery. You'll enjoy collaborating with colleagues across a wide range of teams and using data and insight to drive continuous improvement.To be considered as our Face-to-Face Fundraising Operations Manager, you will need:Significant experience in face-to-face fundraising, fundraising operations, or a comparable multi-site operational environment.Experience developing and implementing operational systems, frameworks and governance processes.Strong reporting and analytical skills, with experience creating performance dashboards and management information.Experience managing compliance, risk and operational governance within a complex environment.Excellent stakeholder management skills, with the ability to influence, collaborate and drive cross-functional solutions.Other organisations may call this role:Operations Manager, Fundraising Operations Manager, Programme Operations Manager, Operational Excellence Manager, Business Operations Manager, Performance and Operations Manager, or Regional Operations Manager.So, as a Face-to-Face Fundraising Operations Manager, you will have strong organisational skills, excellent attention to detail, a continuous improvement mindset and a passion for helping teams succeed. If you'd like to see how your expertise can support the RNLI's aim of reducing drowning and saving lives at sea, this could be the role for you.SafeguardingThe RNLI is committed to safeguarding; protecting a person’s health, wellbeing, and human rights, enabling them to live free from harm, abuse, and neglect. We expect all employees and volunteers to share this commitment and have a zero-tolerance approach. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out dependent on the eligibility of the role. (England & Wales; DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland; Access NI, Republic of Ireland; Garda Vetting; International, International Child Protection Certificate process).Diversity at the RNLIOur staff and volunteers have been saving lives at sea without prejudice for 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, we also look for applicants who share our commitment to living our RNLI values (trustworthy, courageous, selfless, and dependable), and helping us work towards Our Vision: To save Every One.