Resident Liaison Officer

Resident Liaison Officer Location: Sunderland (site-based with travel) Contract: Temp-to-Perm Hours: Monday-Friday | 8:00am-4:30pm Salary: £30,000-£32,000 Start: ASAP (subject to notice) The Role We're recruiting an experienced Resident Liaison Officer to support a retrofit programme across Sunderland. This is a temp-to-perm opportunity, offering long-term prospects for the right person. You'll be the key point of contact for residents throughout the works - keeping customers informed, coordinating access, resolving concerns, and ensuring the programme is delivered smoothly with a strong customer-first approach. This position involves travel between sites, so you must have a full UK driving licence. Key Responsibilities * Lead resident and community engagement activities and build strong local relationships * Proactively communicate upcoming works, timescales and expectations (letters, calls, face-to-face visits) * Act as the main point of contact for resident queries, concerns and feedback * Coordinate access arrangements and appointments to support delivery teams * Resolve access/resident-related issues quickly, escalating where appropriate * Maintain accurate records of communications, access agreements, actions and outcomes Essential Requirements * Experience in a resident-facing/face-to-face customer service role * Able to handle sensitive situations with empathy, professionalism and resilience * Strong communication and negotiation skills * Good IT skills (Microsoft Office) * Full UK driving licence Desirable Experience * Previous experience as a Resident/Tenant/Customer Liaison Officer * Experience within social housing and/or planned works/retrofit programmes Interested? If you're a resident-focused professional looking for a role with long-term potential, we'd love to hear from you. Apply with your up-to-date CV or call Jess on (phone number removed). RLO, TLO, CLO, Resident Liaison, Tennant Liaison, Sunderland, North East, Retrofit, Property Services