Sales & Customer Service Coordinator

Sales & Customer Service Coordinator 📍 Dunfermline | Fully On-Site 💰 Up to £30,000 (DOE) 🕘 Full-Time | Monday - Friday | Permanent 🚀 Immediate start available Are you someone who loves keeping things organised, running smoothly, and one step ahead? Do you enjoy building relationships with customers while also improving the way things are done? If so, this could be a brilliant opportunity to make a real impact. We're working with a well-established and growing business in Dunfermline who are looking for a Sales & Customer Service Coordinator to become a key part of their team. This isn't just a support role - it's a chance to own processes, improve workflows, and genuinely make a difference to how the business operates day-to-day. The Role 🚀 This is a fast-paced, varied position where you'll sit at the centre of operations - keeping customers happy, schedules running smoothly, and the sales team fully supported. You'll be responsible for: Acting as a key point of contact for customers, delivering a friendly and professional service Coordinating engineer diaries and scheduling appointments efficiently Preparing and sending customer quotes, and proactively following them up Raising invoices accurately and managing related admin Handling customer queries and resolving complaints with confidence and care Supporting the sales team with day-to-day coordination and adminAlongside this, you'll be encouraged to: Spot inefficiencies and suggest improvements Streamline processes and make day-to-day tasks more effective Bring new ideas to help the team work smarter, not harderWhat We're Looking For 👀 We're keen to speak with candidates who: Have experience in customer service, sales support or a coordination role Are highly organised and thrive when juggling multiple tasks Communicate confidently with customers and colleagues alike Have a proactive mindset and enjoy improving how things are done Stay calm under pressure and can handle issues with a positive, solution-focused approach Are comfortable with systems/CRM tools and picking up new processes quicklyWhy Apply? 🎁 Be part of a supportive, down-to-earth team Take on a role where your ideas and improvements are genuinely valued Enjoy a varied position where no two days are the same Join a stable business with long-term opportunity and immediate startIf you're someone who enjoys bringing structure to busy environments, building strong customer relationships, and making processes smoother and more efficient, this role is definitely worth exploring. 👉 Apply now or get in touch to find out more! Send your CV to (url removed) or call (phone number removed) for more information! 📞 Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website