Senior CRM Systems Executive

A leading international professional services firm is looking for a Senior CRM Systems Executive to support the effective use and development of its CRM and e-marketing systems.

Working within the Client Data & Systems team, the role will:

• Administer and maintain the InterAction CRM, including access, data quality, archiving, folders and integrations.
• Support CRM data quality and help drive best-practice adoption across the organisation.
• Manage campaigns, mailings, complex searches and reporting.
• Act as a trusted advisor to marketing, business development teams, partners and fee earners.
• Deliver CRM training and create user guidance.
• Lead smaller projects and support wider CRM initiatives, including a major cloud upgrade.
• Work closely with IT to resolve technical issues and improve system performance.

The ideal candidate will have CRM or marketing systems experience within a professional services environment, with experience administering CRM and/or e-marketing platforms. InterAction and Vuture experience would be advantageous.

They will be highly organised, commercially minded and detail-focused, with strong communication skills and the ability to manage competing priorities in a fast-paced environment. A collaborative, proactive approach and confidence working with senior stakeholders are essential.

Hybrid working: typically 60% office / 40% remote, subject to role requirements and manager approval.

This is a maternity-cover fixed-term contract.

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