Helpdesk Administrator

Helpdesk Administrator | Borehamwood, WD6

Immediate Start, Temporary, £14ph

Well-established laboratory services organisation requires a proactive Helpdesk Administrator to join their team.

This is a great opportunity if you enjoy being the central point of contact for internal and external stakeholders, keeping things organised and making sure operations run smoothly behind the scenes.

You’ll be part of the Services team, supporting multiple departments and ensuring queries, requests and service jobs are tracked and completed efficiently.

Day to day will include:

Acting as first point of contact for queries via phone and email
Managing and prioritising a busy shared inbox
Logging and coordinating jobs through an internal ticketing system
Raising purchase orders for departments
Escalating urgent or complex issues where needed
Uploading documentation to internal quality systems
Assigning jobs to engineers or relevant team members
Supporting with supply orders and general admin tasks
Assisting wider laboratory teams when required
They’re looking for someone who:

Proven Helpdesk/Client support experience
Has strong administration experience
Experience in handling high volume of calls and emails in a professional manner
Can prioritise and stay organised in a busy environment
Is comfortable using internal systems and databases
Has a proactive, solutions-focused approach
Understands the importance of confidentiality
It’s a structured, professional environment where you’ll play an important role in keeping essential services running efficiently.

Apply now for immediate consideration!

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