Senior Customer Consultant - Haverfordwest

Location: Principality Branch, Haverfordwest

Hours: 35 – Talk to us about Flexible Working

Salary: From £53,000 depending on experience

Contract Duration: Full‑Time, Fixed Term Contract / Permanent

Closing Date: 25 July 2026

As a Senior Customer Consultant, you’ll be the first point of contact for our members, ensuring they feel welcome, supported and valued whether they visit us in‑branch, via telephone or online.

Responsibilities

• Welcome and support customers in finding the right financial solutions.
• Deliver outstanding service that builds trust and long‑term relationships.
• Mentor and support a team of Customer Consultants, helping them grow and develop.
• Step in for the Branch Manager when needed, contributing to the smooth running of the branch.
• Support customers over the phone and through digital channels.
• Ensure the smooth running of daily branch operations in line with policy and procedures.
• Stay up to date with internal policies and regulatory requirements.
• Work collaboratively with colleagues across the branch network to deliver exceptional service.

Qualifications

• A natural people person with strong communication skills.
• Comfortable working in a fast‑paced, customer‑focused environment.
• Ability to deliver outstanding customer service, either face‑to‑face or over the phone.
• A proactive attitude and willingness to learn and grow in the role.

Benefits

• Full training – no financial background needed.
• Supportive team environment where you are encouraged to thrive.
• A career with a real purpose and impact.