Reception Supervisor

Job Ref: AM15415 Branch: Doubletree by Hilton Edinburgh Airport Location: Doubletree by Hilton Edinburgh Airport, Edinburgh Salary/Benefits: Competitive Salary Contract type: Permanent Hours: Full Time Shift pattern: 06:30-15:00 / 14:30-23:00 Hours per week: 40 Posted date: 09/05/2026 Closing date: 02/07/2026

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We have an exciting opportunity for a Reception Supervisor to join our dynamic team. If you thrive in a fast-paced environment and are ready to excite the world of hospitality , this is the job for you!
The Person:
Passionate and willingness to learn
Exceptional customer service - someone who can make our guests smile
A true team player
A competent level of IT proficiency
The ability to multi-task and work under pressure
The Role:
As a reception supervisor, you will oversee the reception activities between the guest and the various hotel departments
A reception supervisor is responsible for supervising the first impressions of our guests, ensuring service is delivered consistently at a high standard
Ensuring your team have a current knowledge of the hotel products, services, promotions and daily VIP/special events
Maximise sales revenue through up-selling
Manage guest requests efficiently whilst exceeding guest expectations
The Benefits:
Amazing discounts on food, drink and accommodation throughout the group
Huge opportunities for Learning, Development and Progression
Excellent rates for friends and family
Employee Assistance Program
Free use of the Leisure Club where applicable
Long Service Awards
Recognition Awards
Refer a Friend Bonus
Annual Social Events
Free Parking where applicable
Staff Meals on duty
Uniform provided
This Hotel is proudly managed by Klarent Hospitality.
We pride ourselves on Inspiring Leadership , Respect for our People , Commitment to Diversity & Inclusion and Encouraging Friendly Work Environments.
Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.
To find out more, visit to DoubleTree by Hilton Edinburgh Airport, where well greet you at check-in with a warm chocolate chip cookie. Our hotel is 2 minutes from EDI Airport via complimentary 24-hour shuttle service, and just 20 minutes from historic city centre and landmarks like Edinburgh Castle, Edinburgh Zoo and Princes Street. Catch a show at the EICC or Royal Highland Showground with ease during your stay. Reach Murrayfield Stadium in just 20 minutes via bus or tram.
Our spacious guest rooms are styled in cool, calm tones and offer complimentary WiFi access, a 32-inch LCD TV, large work desk, USB charging ports, and daily newspaper. Upgrade to a deluxe room to enjoy a welcome plate, mineral water, plush bathrobe, cosy slippers, and a later check-out time.
Gather with friends and co-workers at The Space, a modern venue that merges restaurant, bar and lounge. Savor the diverse menus with locally sourced ingredients, and stay connected with WiFi access, charging stations and Bluetooth connectivity. For your convenience, our Edinburgh hotel also has 24-hour room service. Go for a swim in the heated indoor pool, take a class in the fitness centre, or book a beauty appointment in our spa.
Planning an event in Edinburgh? Our hotel provides 22 fully equipped meeting rooms, all with WiFi access, natural daylight and air-conditioning. Host a meeting, social gathering or romantic wedding reception for up to 250 people. xwzovoh The hotel is also pleased to offer event catering, a business centre and ample car parking.