Head of Spa

Overview

Today, the family-owned group has 21 unique luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location from Scotland to the Channel Islands, offering breathtaking views from vast countryside to expansive beaches, to lush woodlands.

Dedicated to creating unique and enchanting stays, curated personalised service runs through the heart of every hotel. Whilst each hotel is individual, each property fulfils the company values of family, individuality, community and care, with a team commitment to aiming higher and delight their guests with magical experiences that offer a true escape from the every day.

We are currently recruiting for a Head of Spa to oversee the spa and wellness operations within the hotels located within the mainland. The role will require extensive travel to the hotels on the mainland. This is a new role created as part of the ongoing transformation of Hand Picked Hotels and the elevation of our spa and wellness offering within Hand Picked Hotels.

This role can be based from London or Kent and will involve extensive weekly travel to all our hotels on the mainland as required.

Responsibilities

• Be responsible for building strong business relationships with the Hotel General Managers and Spa and Health Club managers across our luxury and events division, these hotels are located across the UK.
• Responsibilities will include collaborating with the spa leadership and team management, ensuring an outstanding guest experience is delivered creating magical and memorable experiences for our guests.
• This role will involve creating and implementing a robust marketing and business development strategy for all the mainland spas, including the diary management and yielding the business levels appropriately.
• Be responsible for driving sales and conversion across all areas of the spa operations
• This will involve working with the local hotel teams to ensure we establish and share best-practices.

About you

• To be considered for this role, you must have current multi - site 5 star spa management experience within a luxury hotel or spa environment within the UK.
• It is essential you can demonstrate excellent leadership, communication, business acumen and spa knowledge.
• Have previous experience of developing and uplifting standards within a luxury spa operation whilst consistently exceeding guest expectations.
• Be able to create a robust sales and marketing plan to increase revenue streams across the spa operations
• Have knowledge of how to analyse market trends, competitor activities, and guest feedback to identify opportunities for growth and differentiation.
• Hold level 4 in beauty therapy.
• Be a role model to all colleagues who displays our Brand Values in the way they always go about their role.
• You must be able to drive and have access to your own transport.

Our Benefits

• A competitive salary package, plus travel expenses
• This is a Full-Time role working 5 days per week as required.
• Company pension scheme.
• Employee Assistance Program to support you with whatever life throws at you.
• Company Sickness Scheme Benefit.
• 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
• Forward career progression, with access to our In House and external training programs, including apprenticeships up to level 7, which are all supported by our learning and development team.
• Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
• Opportunity to make lifelong friendships and be part of team that celebrates Diversity and Inclusion.

Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.