Lettings Officer

Lettings Officer Rate of pay: £18.65 PAYE / £24.65 Umbrella per hour Job Type: Temporary until September 2026 Location: Wembley HA9About the Role We are recruiting for a Lettings Officer to coordinate the end-to-end lettings process, from notification of tenancy termination through to sign-up of new tenants. This role is focused on reducing void times, maximising rental income, and delivering a proactive, customer-focused service. You will manage lettings activity, liaise with internal teams and contractors, and ensure a smooth and efficient process for customers. Day-to-Day Responsibilities Coordinate all aspects of the lettings process for void properties Arrange and conduct property viewings and tenancy sign-ups Act as the first point of contact for customer and stakeholder queries Manage documentation for viewings, sign-ups, and tenancy handovers Maintain accurate records and update housing systems in real time Liaise with contractors, surveyors and internal teams to progress void works Monitor turnaround times and ensure properties are relet within target Complete affordability assessments and pre-tenancy checks Handle customer enquiries and complaints, ensuring timely resolution Ensure compliance checks and certification are completed before tenancy starts Prepare and issue tenancy induction packs Record and manage property and customer data, including CORE logs Coordinate appointments and bookings across multi-agency teams Track contractor performance and escalate issues where required Support KPI monitoring and assist with invoice processing Identify hard-to-let properties and suggest improvements Attend and minute meetings with stakeholders and contractorsRequired Skills & Experience Experience delivering customer-focused support in a fast-paced environment Strong administrative experience, managing processes and documentation Accurate data input and experience maintaining confidential records Ability to handle sensitive information appropriately Excellent communication skills (written and verbal) Ability to deal with challenging or vulnerable customers professionally Strong organisational skills and ability to manage competing priorities Comfortable using Microsoft Office, Teams, and housing/CRM systems Ability to work collaboratively with internal teams and external partners Experience within a social housing or local authority settingTo apply for the Lettings Officer position, please submit your CV detailing your relevant experience