Service Design Lead - Digital Customer Experience

Lead Service Designer - Digital Customer Experience

London | Hybrid
Permanent Opportunity
£70,000-£85,000 + Benefits
Lead the vision. Shape the experience. Make an impact.
Exciting projects with both Public Sector & Government Clients!

We're looking for an experienced Lead Service Designer to join a growing Digital Customer Experience practice, leading high-profile transformation programmes and shaping the future of digital services.

This is a fantastic opportunity to combine strategic leadership with hands-on design, working with senior stakeholders and multidisciplinary teams to turn complex challenges into innovative, user-centred and scalable solutions.

What will you be doing?

• Lead end-to-end service design programmes, from initial discovery through to delivery and live operation.

• Define service strategies, future-state experiences and service architectures.

• Drive user research, prototyping, testing and design delivery.

• Lead design sprints, workshops and co-creation sessions.

• Develop service blueprints, customer journeys and new propositions.

• Influence senior stakeholders and shape key strategic decisions.

• Mentor and develop designers, helping build a high-performing design...