Technical Sales Support Engineer

The Role My client is seeking a Technical Sales Support Engineer with an electrical engineering background to join their team in Milton Keynes. This is an office-based position supporting both customers and the external sales team with technical enquiries, product applications, and engineering solutions. The role would suit someone with a strong electrical engineering background who enjoys problem-solving, technical support, and working closely with both customers and internal teams. Key Responsibilities • Provide technical support to customers via telephone and email • Assist with product selection, application support, and technical enquiries • Investigate and report on returned products, identifying faults and potential improvements • Support the introduction and development of new products and solutions • Conduct market and competitor analysis to support business growth • Work closely with the sales team to provide technical guidance and application support • Deliver product training to both customers and internal colleagues • Support product lifecycle activities, including new product launches and product updates • Prepare technical reports, documentation, and supporting information where required • Manage multiple projects and priorities while meeting deadlines The Candidate Degree, HNC or HND qualified in Electrical Engineering or a related discipline Previous experience within an engineering, technical support, applications, or customer-facing engineering role Strong electrical engineering knowledge with good fault-finding and diagnostic skills Experience working with automation systems, PLCs, drives, control systems, or similar technologies would be advantageous Able to communicate technical information clearly to both technical and non-technical audiences Confident supporting customers via telephone, email, and face-to-face discussions Methodical problem solver with strong organisational skills Experience producing technical reports and maintaining accurate records Able to manage multiple tasks and priorities effectively Strong interpersonal skills with a proactive and customer-focused approach Salary £40k- £45k plus benefits