Customer Sevice Specialist (Temporary)

Customer Service Specialist (Temporary)

Immediate Starts Available | Multiple Vacancies | | Hybrid Working | Potential Permanent Opportunities | Immediate start

£15.38 per hour | Saturday once a month - Time and a Half | Bank holidays - Double time

Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.

Are you an experienced Customer Service or Contact Centre professional available immediately and looking for your next opportunity?

Do you enjoy helping customers, solving problems, and working in a fast-paced environment where every day brings something new?

We're working with one of the UK's most innovative and rapidly growing businesses to recruit multiple Customer Experience Specialists on an initial temporary basis. These are exciting opportunities to join a supportive, customer-focused team and make an impact from day one.

Not only will you gain valuable experience with a market-leading organisation, but there is also the potential for longer-term and permanent opportunities for high-performing individuals.

The Role

As a Customer Experience Specialist, you'll be at the heart of the customer journey, delivering exceptional service and support across multiple communication channels.

Responsibilities include:

Managing customer enquiries via telephone, email and live chat

Providing accurate information and guidance to customers

Resolving queries efficiently while delivering an outstanding customer experience

Updating and maintaining customer records accurately

Investigating issues and identifying the best customer outcomes

Building strong relationships and creating positive customer interactions

Working closely with colleagues to ensure service excellence is delivered consistently

What We're Looking For

We're keen to speak with candidates who can hit the ground running and bring previous customer service experience within a fast-paced environment.

You'll have:

Previous contact centre or call centre experience

Strong experience supporting customers through phone, email and LIVE CHAT channels

Excellent communication skills, both written and verbal

A calm, professional and customer-focused approach

Strong attention to detail and the ability to manage multiple tasks

Good IT skills and confidence working across various systems

A positive attitude and a genuine passion for helping customers

Desirable Experience

Experience within financial services, insurance, banking or another regulated environment

Knowledge of FCA regulations and Treating Customers Fairly principles

Experience working within a high-volume customer service environment

What's On Offer?

£15.38 per hour

Immediate starts available

Hybrid working

Multiple positions available

Full training and ongoing support

Opportunity to gain experience with a highly regarded, growing business

Potential for permanent opportunities for successful candidates

Friendly, supportive and collaborative team culture

Why Apply?

Whether you're between roles, looking to expand your experience, or seeking an opportunity that could lead to something permanent, this is an excellent chance to join a business that genuinely values its people and customer experience. xwzovoh

If you're an experienced customer service professional who thrives in a busy contact centre environment and can start at short notice, we'd love to hear from you.

Apply today to secure your interview and start your next opportunity immediately.