IT Support Analyst

IT Support Analyst

Renowned global law firm with an exciting growth trajectory is seeking a proactive and customer focused IT Support Analyst to join the firm’s IT department in Liverpool. In this role, you will be first point of contact for all IT-related queries across the firm, providing face-to-face and remote technical support to Lawyers and Business Services professionals in a fast-paced and rewarding environment.

What’s on Offer:

• Salary to £34,000
• Hybrid working (3 days office / 2 days remote)
• Fantastic employee benefits
• Liverpool Office

IT Support Analyst – What you’ll be doing:

• Act as the first point of contact for IT support, providing face-to-face, telephone, email, and remote assistance to users across the firm.
• Log, prioritise, troubleshoot, and resolve incidents and service requests, escalating more complex issues where appropriate.
• Configure, deploy, maintain, and support desktops, laptops, mobile devices, printers, peripherals, and meeting room technology.
• Support Microsoft Windows, Microsoft 365, Active Directory, Microsoft Entra ID, legal applications, and document management systems.
• Manage user accounts, access permissions, password resets, and the IT onboarding and offboarding process, including hardware and account provisioning.
• Main...