General Manager

Overview

Widely recognised as one of London’s most beautiful garden restaurants, The Ivy Chelsea Garden has become synonymous with elegant dining, vibrant energy, and exceptional hospitality.

Loved by locals and visitors alike, it is a restaurant full of character, atmosphere, and occasion.

We’re now searching for an exceptional General Manager to lead the team behind this iconic destination.

This is a great opportunity to join a dynamic and supportive team in one of the UK’s most exclusive restaurant brands.

Benefits & rewards

• 100% GM discount for you and up to 3 friends when you dine in our restaurants.
• Competitive Industry pay (based on salary & Tronc)
• Additionally, all managers receive an element of variable tronc
• Eligible for a discretionary bonus scheme, based on performance against company KPIs
• Celebrate career anniversaries, with a gift voucher to dine in our restaurants.
• Career Development and Training, including Apprenticeships.
• Free food and drinks to the same standard that we serve our guests when you are working.
• Extra holiday allowance for length of service, up to 5 extra days after 5 years.
• Access to discounts on 100s of retailers, health, entertainment, travel & more.

Key elements of your role as a General Manager

• You understand what exceptional guest experience looks like and how to deliver it consistently and efficiently.
• You lead from the floor with confidence, setting standards and inspiring high performance across your team.
• You fully own the numbers, with a clear understanding of financial targets and how to communicate and drive them.
• You build and manage realistic budgets, actively improving profitability through strong cost control.
• You stay commercially sharp, with an up-to-date understanding of the hospitality industry.
• You identify and act on high-value opportunities that align with brand direction and ROI.
• You build strong, trusted relationships with internal teams and external partners.

About you

• You’ve operated at General Manager or Operations Manager level in fast-paced, high-volume restaurants.
• You lead teams from the front: raising standards, driving performance, and keeping morale high.
• You don’t just meet expectations: you push beyond them.
• You’re guest-obsessed and committed to standout service.

About us

Our shared CARING values help create an environment where we are happy, and engaged and we care for ourselves, our colleagues, our guests, and we celebrate our individualities and differences.