Customer Service Advisor

Customer Service Advisor | Temp-to-Perm | Telford | £12.71ph Monday – Friday | 9:00am – 5:00pm We are recruiting for a growing healthcare e-commerce company looking for a compassionate and professional Customer Service Advisor to join their friendly team. This is an excellent opportunity for someone who thrives in a fast-paced environment and understands the importance of empathy, patience, and professionalism when supporting customers. The Role You will be the first point of contact for customers, handling a high volume of inbound calls and assisting with enquiries relating to orders, payments and general support. You will play a key role in delivering an outstanding customer experience while ensuring all customer information is handled securely and compliantly. Key Responsibilities * Managing a high number of incoming customer calls daily * Providing professional, empathetic and patient customer support * Processing card payments over the phone in line with GDPR and compliance procedures * Updating and maintaining accurate customer records using CRM systems * Resolving customer queries efficiently and professionally * Liaising with internal teams to ensure smooth customer journeys * Maintaining confidentiality and handling sensitive information appropriately What We’re Looking For * Excellent communication and listening skills * A calm, mature, and empathetic approach * Strong patience and problem-solving abilities * Previous customer service or call handling experience preferred * Confidence using CRM systems and general computer software * Understanding of GDPR and data protection principles * Ability to manage multiple tasks in a busy environment Working Hours Monday to Friday, 9:00am – 5:00pm Why Join Us? * Supportive and friendly working environment * Opportunity to grow within a healthcare-focused business * Meaningful work helping customers every day * Stable weekday working hours with work-life balance If you are passionate about customer care and want to be part of a company that genuinely values empathy and professionalism, we would love to hear from you. For more information, please contact Lydia Johnson at Seymour John Recruitment Limited