Customer Support Administrator

Job Type

Full-time

Description

The Customer Support Administrator is responsible for managing the full customer order lifecycle from entry through to delivery, ensuring accuracy, timely communication, and a seamless customer experience. Works in close co-operation with Sales, Planning, Quality, and Logistics to meet customer requirements and delivery expectations. 

Requirements

Customer Support Administrator Tasks:

·Accurate entry of customer orders onto the company’s computer system.

· Production of all associated order documentation.

· Maintain Customer Records.

· Establish and maintain regular communication with customers by telephone and email in conjunction with business transactions.

· Identifying and assessing customers’ needs to achieve satisfaction through regular communication by telephone and e-mail.

· Screening of sales enquiries.

· To become familiar with the product lines and their applications and make recommendations as appropriate.

· To effectively handle, report issues and trends reported from customers and provide feedback and recommendations.

· To update customer information of the prevailing customer CRM systems.

· Claims and returns processing.

· Booking shipments with freight providers.

· Order management to ensure delivery in full and on time (DIFOT).

· Follow-up on required product licences and ensure relevant documentation is completed.

· General Duties: telephone answering, directing calls, greeting visitors at reception, incoming/outgoing post

· Any other duties related to the successful performance of the role. 

Skills & Experience:

· Effective communication.

· Demonstrate solid customer service abilities in all facets of customer services and customer satisfaction.

· Strong verbal and written abilities, as well as excellent listening and feedback skills.

· Attention to detail.

· Working experience of SAP.

· In-depth understanding of the Order to Cash process within a manufacturing environment.

· Working experience of Microsoft Excel and reporting. 

Working Hours: 

Monday to Thursday 08:00 - 16:30, Friday 08:00 - 13:00

Salary: £28,360 to £31,363

Salary Description

£28,360 to £31,363

Compensation details: 28360-31363 Yearly Salary

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