Pensions Operations Manager (DC)

Pensions Operations Manager – Defined Contribution (DC)

Reading

An excellent opportunity for an experienced Pensions Operations Manager to take responsibility for a DC Master Trust Member Administration team within a leading pensions organisation.

We’re looking for a strong operational leader with extensive Defined Contribution (DC) pensions experience, excellent people management skills and a track record of delivering high-quality pension administration services.

Key responsibilities:

• Lead, manage and develop DC pension administration teams

• Drive service quality, operational efficiency and continuous improvement

• Oversee quality assurance, complaints and complex DC administration

• Coach and develop managers and their teams

• Manage performance, recruitment and people-related matters

• Improve processes, systems and ways of working

• Support client relationships and stakeholder meetings

• Contribute to new business and wider change initiatives

What you’ll need:

• Extensive DC pensions administration experience

• Proven pensions operations/administration management experience

• Strong people management and leadership skills

• Excellent technical knowledge of DC administration

• Good understanding of DC scheme governance and compliance

• Strong client and stakeholder management skills

• Knowledge of DC Master Trust governance would be beneficial but not essential.

• APMI is desirable, although candidates qualified by experience will also be considered