Service Co-ordinator

Key Responsibilities * Service Coordination: Receive and log service requests via phone/email, cross-reference with existing quotes, dispatch engineers or third-party providers, and request technical support where necessary. * Small Works Management: Assist with the quoting, management, processing, and delivering of Small Works Projects (up to £25k in value). * Scheduling: Organise engineer attendance in line with client expectations and service level agreements (SLAs). This is working with both UK Engineers and Local Service Partners globally. * Client Communication: Keep clients informed throughout the service/small works request lifecycle and ensure accurate records are maintained in Salesforce. * End-to-End Case Management: Manage each service request from initiation to closeout and invoicing, including quoting for any required follow-up work. * Invoicing & Compliance: Ensure timely and accurate invoicing. Follow up on purchase orders and client approvals. * Internal & External Meetings: Attend service review meetings and, where needed, client service reviews to provide updates on open jobs. * Relationship Building: Build strong working relationships with clients, subcontractors, and colleagues across the business. Provide cover for the International Service manager were required. * Health & Safety: Request RAMS and permits as needed from our H&S team. About You – Skills, Experience & Attributes * Previous experience in a similar service coordination or administrative role * Advantageous: Background in the electronic security industry and understanding of security systems * Preferred: Experience working with international clients and managing communications across multiple time zones * Highly organised with excellent attention to detail * Strong verbal and written communication skills * Confident in Microsoft Word, Excel, and business software * Able to prioritise, multitask, and work under pressure * Bonus: Experience with Salesforce Driving Licence: Preferred