Service Advisor

Service Advisor

Franchised Motor Dealership - Pendle

An exciting opportunity has arisen for a Service Advisor to join one of the best employers in the motor industry at their main franchised car dealership.

Salary: Basic - £29,800 | OTE - £35,500

Working Hours: Monday - Friday 8.30am - 5.30pm | Saturdays - 8.30am - 12.30pm (1 in 2)

The Job:

- To handle customer requirements for service and vehicle repairs in an efficient and courteous manner to ensure a high standard of customer satisfaction.

- To ensure customer requirements are fully understood and communicated in an effective manner to other members of the department.

- To record vehicle details and service histories accurately and effectively operate a customer follow-up system.

- Planning the optimum utilisation of workshop capacity in co-operation with the Service Manager and Workshop Controller.

Experience, Qualifications and Training:

- Ability to communicate clearly and concisely with customers and other staff members.

- Up-to-date knowledge of warranty procedures and documentation.

- Maintain knowledge of warranty, customer care and goodwill procedures, and thorough knowledge of manufacturer's information bulletins and service information.

- Completion of manufacturer training courses as ap...