Service Design & Transition Manager

We are looking for an experienced Service Design & Transition Manager with strong TSA experience to support a technology transformation programme. The role will focus on ensuring services are properly designed, operationally ready and successfully transitioned into BAU, with particular focus on Transition Service Agreements, service readiness and operational handover.

What you'll be doing:

Lead and coordinate Service Design and Transition activities across the programme. Manage and coordinate TSA-related activities, ensuring services remain clearly defined and supported throughout transition. Work closely with project, technical, service management and operational teams. Ensure service requirements, responsibilities and support arrangements are clearly defined. Coordinate service documentation, operational readiness and service acceptance. Manage the transition of services into BAU and ensure appropriate handover arrangements are in place. Identify and manage risks, dependencies, gaps and outstanding transition actions. Support go-live and operational readiness assessments. Coordinate knowledge transfer between project teams and operational support teams. Work with stakeholders to resolve TSA and service transition issues. Provide clear reporting on transition progress, risks and readiness. Ensure appropriate governance and Service Management processes are followed.

What we're looking for:

Strong hands-on experience working with TSAs/Transition Service Agreements. Experience in Service Design, Service Transition, Service Introduction or IT Service Management. Proven experience transitioning services from project delivery into BAU. Experience working within technology transformation or transition programmes. Strong stakeholder management across technical, project and operational teams. Understanding of ITIL/Service Management principles. Experience with operational readiness, service acceptance and service handover. Strong governance, documentation and organisational skills. Confident managing multiple stakeholders, dependencies and transition activities.

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