Service Transition Manager

FDM is a global business and technology consultancy seeking an experienced Service Transition Manager to support a Systems Integrator/ Consultancy client delivering large-scale programmes for a Public Sector end client. This role sits across complex portfolios and is critical in ensuring the safe, controlled transition of new and changed services into live operation. This is initially a 6 month contract with very good prospects to extend and will be a hybrid role based in Telford.

The successful candidate will take ownership of end-to-end service transition, including operational readiness, release-to-live and cutover planning, and early life support. You will work across multiple delivery teams and suppliers, ensuring services are fully prepared for BAU and meet all operational, governance, and quality standards prior to go-live.

This role is suited to experienced professionals who are confident operating in complex, multi-supplier environments and who can drive structured transition approaches while managing risk, stakeholders, and operational outcomes.

Responsibilities:

• Owning and delivering end-to-end service transition plans across multiple workstreams, including readiness checkpoints and release-to-live / cutover strategies
• Defining, agreeing, and tracking Go Live criteria (minimum and desirable), including Operational Acceptance and Service Readiness Asses...