Growth Manager - CRM

As our Director of Trade Growth, you'll own the strategy that takes trades from first touch to loyal paying customers. You'll redesign our entire growth funnel, bringing together Product, Marketing, Sales, Data and CRM to build a revenue engine that scales.You'll own the journey from acquisition through activation, conversion, retention and expansion, building a growth strategy that creates predictable revenue rather than relying on one-off wins.Your challenge is understanding where friction exists, removing it, and creating experiences that naturally convert users into long-term members.Building a culture obsessed with experimentation. You'll launch experiments across onboarding, pricing, lifecycle, CRM, in-product experiences and commercial offers. You'll partner with Product, Sales, Marketing, Data and Customer teams to align priorities, influence roadmaps and move quickly on the biggest opportunities.It's about turning up curious, commercial and ready to build. A deep understanding of growth funnels and commercial metrics. You know your way around activation, retention, LTV:CAC, segmentation and monetisation, and can turn data into action.You naturally think beyond marketing campaigns, understanding how product, CRM, pricing and customer experience all combine to drive growth.You're comfortable running rapid tests, proving (or disproving) ideas quickly and building systems that compound over time.You can bring Product, Sales, Marketing, Data and Leadership together around a shared outcome, even when priorities differ.Competitive salary + annual bonusHealth, wellbeing and learning supportGym membership, Smart Tech Scheme and Cycle SchemeBirthday/Special Day leaveBuy & sell holiday schemeOne week's paid charity leaveAnd much more...Screening call with one of our Talent Acquisition PartnersFirst stage interview with our VP of SalesSecond stage interview with key cross-functional stakeholdersFinal stage case study and leadership panelWant to join our Talent Community and be one of the first to know about our vacancies? With more than 50,000 trades listed and over 6 million reviews, we help homeowners get jobs done right and help tradespeople grow their business.We’re growing fast, with big plans to become the go-to brand for home improvements. If you care about great work, take pride in the details, and want to make an impact, you’ll fit right in.