Service Delivery Analyst Apprentice

BLUEKONG NETWORKS LIMITED Reading (RG7 5AH) Summary Providing daily support to the Bluekong Service Delivery team and managing and maintaining key systems within the organisation. Annual wage £16,000 First year Minimum wage rates (opens in new tab) The pay may be negotiated and may rise after a probation period has been successfully completed. Training course Business administrator Hours Monday - Friday between 9am and 5pm. 37 hours a week Duration 21 Months Positions available 1 Work As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff. What you’ll do at work Duties for this role include: Maintaining and building relationships with the companies' new and existing field engineering teams Maintaining all project/support based documents/process Assisting with critical daily deadlines Working as part of the SDM team on multiple customer engagements Providing administrative support for BlueKong Networks Annuity contracts Providing administrative support to Bluekong Networks engineering teams Working to bring on board new engineers to utilise for customer works Building strong relationships with both customers, suppliers and delivery leads Monitoring and being the first port of contact for BlueKong support customers The Service Delivery Analyst will be: A bright individual looking to develop their career within a creative environment Skilled administrator Comfortable working in a busy environment Flexible approach Semi-Skilled IT user, able to pick up on new software and technologies Where you’ll work 11-13 High Street, Theale, Reading, RG7 5AH Check your travel to work Directions map will appear here Training An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying. College or training organisation INTEC BUSINESS COLLEGES LIMITED Your training course Business administrator Equal to Level 3 (A level) Your training plan Business Administrator Level 3 End-Point-Assessment Work Based Training Monthly Tutor/Assessor Sessions Requirements Essential qualifications * GCSE English (Grade 9-4 (A*-C)) essential * GCSE Mathematics (Grade 9-4 (A*-C)) essential Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know. Skills * Communication skills * IT skills * Attention to detail * Customer care skills * Willing to learn About this company Founded in 2014, BlueKong Networks is a global leader in technical engineering services, providing agile, customer-focused, end-to-end IT and network solutions. As an ISO9001-certified, ISO27001-certified, and Cyber Awareness-certified organisation, we uphold the highest standards in quality management, information security, and cybersecurity best practices. After this apprenticeship Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab). Future progression will be to progress to Project Coordinator, then either Project Manager or Service Delivery Manager. Ask a question The contact for this apprenticeship is: BLUEKONG NETWORKS LIMITED Linsay Narborough (phone number removed) The reference code for this apprenticeship is VAC(phone number removed)