Customer Onboarding Advisor

As a Customer Onboarding Advisor, you'll guide new contractors and customers from referral and registration through to activation. Your goal is to create a simple, proactive and confidence-building onboarding experience while balancing customer care, accuracy, compliance and commercial awareness. What You'll Be Doing

Do not wait to apply after reading this description a high application volume is expected for this opportunity.
Welcome new customers and provide clear, timely guidance throughout registration and onboarding.
Make proactive outbound contact, follow up outstanding actions and remove barriers that could delay activation.
Explain identity, Right to Work, compliance and onboarding requirements in clear, practical language.
Take ownership of onboarding cases, maintain accurate CRM records and keep customers informed of progress and next steps.
Introduce Workwell Plus and Care Packages where they provide a genuine customer benefit.
Work towards agreed customer, quality, compliance and conversion KPIs.
Support a smooth and positive onboarding journey from initial enquiry through to activation.
We'd Love to Hear from Someone Who
Has customer service, onboarding, sales or lead-conversion experience in a fast-paced environment.
Is a confident and professional communicator with a friendly, reassuring approach.
Takes ownership, stays organised and can manage customers at different stages of their journey.
Can make detailed requirements feel simple, using empathy, patience and sound judgement.
Is comfortable making outbound calls, following up actions and working towards agreed KPIs.
Balances commercial awareness with doing what is right for the customer.
Is a fast learner who embraces technology, teamwork, feedback and continuous improvement.
What's Next? Our recruitment team will be in touch for an initial screening call if your application is shortlisted. Please note that due to high application volumes, we may not be able to respond to every applicant individually. What We Can Offer You
Uncapped bonus opportunity through successful Workwell Plus and Care Packages sales
25 days annual leave (increasing with service) plus bank holidays
Pension
Health Assured
Life Assurance
Cycle to Work Scheme
Employee awards and recognition
Long Service Recognition
Spectrum Life
Annual Pay Review
Employee Referral Scheme
What's next? Our recruitment team will be in touch for an initial screening call if your application is shortlisted. xwzovoh Please note that due to high application volumes, we may not be able to respond to every applicant individually. Brand: Workwell Contractor Solutions Territory: EMEA Location : Chester, United Kingdom Salary : £25705 - £27800 Workplace : Office Experience : Mid Hours : 37.5